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Catch-up settings ​

Catch-ups are a great way to incentivise your customers to proactively submit their notice of absence.

They give customers the ability to book a free catch-up session while allowing you the opportunity to re-sell the space.

Enabling catch-ups ​

Enabling catch-ups

By default catch-ups are disabled, they can be enabled under Settings -> Catch-ups.

By enabling catch-ups you are giving your customers the ability to bank and book a catch-up in classes you are currently advertising that have space.

Banking window ​

Banking window

The banking window is the number of days before a session a customer can bank it, giving them the ability to book a catch-up.

For example, if the banking window is 7 days and the session is on 15th January, the customer can bank the session from 8th January up to the day before the session (14th January).

Booking window ​

Booking window

The booking window is the number of days after the original (banked) session that available catch-up sessions must fall within.

This depends on a couple of factors, for example, if the booking window is 7 days and the original (banked) session is in the:

  1. Future on 15th January, the customer can book a catch-up session that runs on or before 22nd January.
  2. Past on 15th January, and today is 16th January, the customer can book a catch-up session that runs on and between 17th and 23rd January.

Also, the booking window will never exceed the expiration window

Expiration window ​

Expiration window

The expiration window is the number of days after the original (banked) session a customer has to book a catch-up.

For example, if the expiration window is 14 days and the original (banked) session is on 15th January, the customer can book a catch-up session that runs on or before 29th January.

Also, the customer must book a catch-up at least a day in advance, this means the last day they can book in their catch-up is 28th January.

If the expiration window passes before they book, the customer will no longer be able to book a catch-up for the original (banked) session and this will be marked as Expired.

Limit ​

Limit

In order to restrict the number of catch-up sessions a customers can book, you must supply a limit.

This limit, which we refer to as the catch-up allowance, is calculated based on a 12 month rolling window.

Each family member (student) has their own catch-up allowance.