Catch-up settings

Catch-ups are a great way to incentivise your customers to proactively submit their notice of absence.

They give customers the ability to book a free catch-up session while allowing you the opportunity to re-sell the space.

Enabling catch-ups

By default catch-ups are disabled, they can be enabled under Settings -> Catch-ups.

Enabling catch-ups here unlocks the windows and limit below, but it doesn't switch catch-ups on for every advertised class. Each class also has its own Catch-ups Allowed toggle.

Once a class allows catch-ups, its customers can bank and book a catch-up where there's space.

Banking window

The banking window is the number of days before a session a customer can bank it, giving them the ability to book a catch-up.

For example, if the banking window is 7 days and the session is on 10th January, the customer can bank the session from 3rd January up to the start time of the session.

Booking window

The booking window is the number of days in the future that available catch-up sessions must fall within.

For example, if the booking window is 7 days and today is the 10th January, the customer can book a catch-up session that runs on or before 17th January.

Also, the booking window will never exceed the expiration window

Expiration window

The expiration window is the number of days after the original (banked) session a customer has to book a catch-up.

For example, if the expiration window is 14 days and the original (banked) session is on 10th January, the customer can book a catch-up session that runs on or before 24th January.

Also, the customer must book a catch-up at least a day in advance, this means the last day they can book in their catch-up is 23rd January.

If the expiration window passes before they book, the customer will no longer be able to book a catch-up for the original (banked) session and this will be marked as Expired.

Limit

In order to restrict the number of catch-up sessions a customers can book, you must supply a limit.

This limit, which we refer to as the catch-up allowance, is calculated based on a 12 month rolling window.

Each family member (student) has their own catch-up allowance.